Technical & Sales Support
Whether you're evaluating a system, integrating a product, or scoping a custom deployment, BotBlox engineers are directly reachable. No support tickets lost in a queue. No third-party middleware.
TECHNICAL SUPPORT
DIRECT
Response within one business day,
from our engineers.
PRIVATE
Every exchange is logged, confidential, and contained. Nothing leaves the thread without your sign-off.
ESCALATED
Complex integration challenges route to the core engineering team directly, no relay, no bottleneck.
COMMERCIAL & SALES
DEDICATED
A direct line to the sales team, no gatekeeping, no generic inbox. Real answers on scope and timeline.
PROTECTED
NDA-ready from the first exchange. Sensitive programs and procurement discussions handled with full discretion.
PRECISE
Custom quote delivered within three business days, built around your system requirements and volume.
01
Share hardware specs, firmware versions, error logs, and clear steps to reproduce. The more context upfront, the fewer back-and-forth exchanges.
INCLUDE SYSTEM CONTEXT
02
Screenshots, wiring diagrams, flow charts — anything that shows the issue faster than words. Visuals cut triage time significantly.
ATTACH VISUALS
03
Indicate urgency when submitting: critical, high, or normal. Time-sensitive requests are flagged and escalated accordingly.
SET YOUR PRIORITY
04
For follow-ups, always include your existing ticket ID. It keeps the thread intact and avoids duplicate triage.
REFERENCE YOUR TICKET
01 | OPEN A TICKET
Go to the BotBlox support portal and submit a new request, no account required for first contact.
02 | DESCRIBE YOUR SYSTEM
Detail your issue and attach relevant context, logs, schematics, screenshots. The more precise, the faster we can respond.
03 | ENGINEERING TRIAGE
Our engineers review, prioritize, and assign your request directly, no intermediary, no generic first-level support.
04 | TRACK YOUR REQUEST
Receive email updates at each stage and monitor live status directly from the portal at any time.
05 | RESOLVED & ARCHIVED
Once closed, your ticket and full conversation history remain accessible in the portal, searchable, referenceable, yours.
DIRECT
Direct access
Every ticket reaches the engineering team. No outsourced support.
TRACEABLE
Full traceability
Every exchange is logged. Your integration history travels with you.
EXPERT
Engineering depth
We've deployed in UAVs, satellites, subsea ROVs, and race cars. We know the constraints.
